OSCEOLA, Iowa – Clarke County Hospital received the 2014 Excellence in Patient Care Award for outstanding results on the discharge section of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey. This is the third consecutive year Clarke County Hospital was selected for this honor.
“I’m proud of our hospital team for the continued effort of providing our patients quality healthcare,” said Brian Evans, Chief Executive Officer at Clarke County Hospital. “Our patients are treated like family, and these awards prove the excellent medical care you will receive from our hospital.”
The HCAHPS survey is a national, standardized and publicly reported survey of patients’ perspectives of their hospital experience. It is administered by Centers of Medicare and Medicaid (CMS) to random patients who stay at the hospital and is not restricted to Medicare beneficiaries.
In all 10 categories of the HCAHPS survey, Clarke County Hospital’s scores were ranked higher than both the national average and the average score of all Iowa healthcare facilities. For example, Clarke County Hospital ranked within the 95th percentile for patient discharge practices, whereas the average Iowa hospital ranked 87 percent and the average U.S. hospital ranked 85 percent. A complete list of Clarke County Hospital’s HCAHP scores can be found at www.medicare.gov/hospitalcompare under “Survey of patients’ experiences.”
This is the second recognition Clarke County Hospital has received this year in regards to excellence in quality. In May, Clarke County Hospital was identified as a Top 20 Critical Access Hospital in the U.S. by the National Rural Health Association (NRHA).
